Clients have the maximum period of 14 days to return the product, since it was not used and is in perfect condition inside his original package.

The deadline for return starts from receipt of the product.

If the member is absent at the time of the delivery, it shall be counted from the first documented attempt by the distribution company.

Sisluxe does not accept exchange or return of intimate products.

Exchanges are subject to availability of stock.

Make sure the products are in its original conditional (tags and packing).

To start the return process, the member should send an email to


The returned product will be verified about the original requirements.

After the correct reception and verification of the product, Sisluxe will immediately request the refund and send you a confirmation e-mail.

If you prefer, a credit note can be made in the amount of the product, without the expense of postage. The credit is personal, nontransferable and valid indefinitely. It may be used to purchase any product from website