Conditions agreed between the parties, Sisluxe (Sisluxe Unip, Ltd,); and its clients, to make purchases on the website www.sisluxe.com. Are designated as clients all individuals registered on the website above.
Sisluxe reserves itself to the right to make permanent and temporary sales, being characterized as permanents the products exposed indefinitely on the website Sisluxe. These products will be delivered within approximately 10 working days.
The temporary sales will last 5 to 7 days, with delivery within 10 working days, from the end of the campaign.
Order: The conclusion of the order assumes full and complete acceptance of all the conditions here described.
Prices listed on the site Sisluxe include the VAT rate.
The shipment are not included in the price of the commodity and will be added to the checkout.
Payments are made by credit card (Adyen) or Paypal.
In payments by credit card, the debit will take place at the time of confirmation of purchase. The data entered by the member will automatically be sent to Adyen. Sisluxe does not store personal informations on payments.
Purchases will be delivered through a specialized distribution company at the address indicated by our member in his profile. Sisluxe is shipping to all European Union, Singapore and Malaysia. For another countries, please contact by email info@sisluxe.com.
Permanent sales will be delivered within 2 working days. The temporary sales will be delivered in 5 days, from the end of the campaign.
Clients have the maximum period of 14 days to give back the product, since it was not used and is in perfect condition inside his original package.
The deadline for return starts from receipt of the product.
If the member is absent at the time of the delivery, it shall be counted from the first documented attempt by the distribution company.
Sisluxe does not accept exchange or return of intimate products.
Exchanges are subject to availability of stock.
Sisluxe offers free and easy return shipping. To start the return process, the member should send an email to info@sisluxe.com.
The received product will be verified about the original requirements.
After the correct reception and verification of the product, Sisluxe will immediately request the refund and send a confirmation e-mail to client.
Sisluxe is responsible for the delivery of the product to the address indicated by the member in his profile.
In the returns, the member will be responsible for the product until receipt at the same premises.

Customer care:
For questions or additional suggestions the member should get in touch by the email info@sisluxe.com.
In compliance with the Law on Protection of Personal Data (Law No. 67/98 of 26 October), the member may exercise their rights of access, rectification and cancellation of their registration on the website www.sisluxe.com at any time by sending an email to info@sisluxe.com.
From the security:
Purchases made in www.sisluxe.com website are secure. The modules used work with security keys and scripts of characters to ensure the safe environment for all transactions.